Shipping

At a glance

  • Free shipping on orders over $65.
  • $10.95 flat rate on orders under $65.
  • We ship within Australia only, by Australia Post.
  • Orders are packed by hand and posted from Queensland within 3 to 5 business days.

When will my order arrive?

Once your order is posted, Australia Post delivery usually takes another 2 to 6 business days, and can take longer for regional and remote areas. You’ll get an email as soon as your order is on its way.

Backorders

Our rubs are small-batch blended, so sometimes a rub is between batches. You can still order it, and your spot in the next batch is locked in. Please allow 10 to 14 business days for backordered rubs to be posted. If your order also includes rubs that are in stock, we’ll send everything together in one parcel.

Changed your mind about waiting? Email us before your order is posted and we’ll refund you in full.

Christmas

Order by Monday 14 December for the best chance of delivery before Christmas. If you’re in WA, the NT or a remote area, order a few days earlier.

Tracking

We don’t send tracking numbers, but we keep a record of every parcel we post. If your order hasn’t arrived within 15 business days of ordering, email us with your order number and we’ll look into it.

Lost or damaged parcels

If your parcel goes missing or arrives damaged, email us with your order number (and a photo if it’s damaged) as soon as you can. We’ll send replacement rubs straight away. See our Refunds and Returns policy for more.

Delivery address

Please double-check your address at checkout. We can post to street addresses and PO Boxes. If a parcel comes back to us because of an incorrect address, we’ll email you to arrange sending it again.

The Seconds Guarantee

If your crew doesn’t go back for seconds, email us within 30 days of delivery. We’ll swap the rub for a different one or refund it. Keep the shaker. One claim per rub per customer.

Trade orders

Trade and wholesale orders are packed separately, and freight is charged at cost. See our Trade page for details.

Questions?

Email rubs@outbacksmokeandfire.com or use our contact form. Wendy is sailing home from Spain at the moment and answers emails from port, so replies can take a few days, and a little longer during ocean crossings.