Privacy Policy

Last updated: 1 November 2026

Outback Smoke & Fire (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store, share and protect your personal information when you visit our website, buy from us, join our email list or contact us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

Contact and delivery details: your name, email address, phone number and billing and delivery addresses.
Order details: what you bought, your order history and payment status.
Payment details: handled securely by our payment provider, WooPayments (powered by Stripe), including Apple Pay and Google Pay. We never see or store your full card number. If you choose to save your card for next time, it’s stored by WooPayments, not on our website.
Email list details: your name, email address, the free booklets or cheat sheets you asked for and how you interact with our emails (for example, opens and clicks).
Rub Finder Quiz answers: your quiz answers and your email address, if you choose to get your results by email.
Social media messages: if you comment on or message our Instagram or Facebook pages, your username and messages, including automated replies sent through ManyChat.
Website usage: your IP address, browser, device and the pages you visit, collected through cookies and analytics tools.
Messages to us: emails, contact form messages and other correspondence.

2. How we collect it

When you place an order on our website.
When you sign up for our emails, a free booklet, a cheat sheet or the Rub Finder Quiz.
When you contact us by email or through our website.
When you comment on or message our social media pages.
When you browse our website (through cookies and analytics).

3. Why we use it

To process, pack and deliver your orders.
To take payments and issue refunds.
To answer your questions and look after any problems with your order.
To send you the free booklets and cheat sheets you asked for.
To send you our newsletter and offers, if you’ve agreed to receive them.
To understand how people use our website so we can improve it.
To keep financial and tax records.
To meet our legal obligations.

We won’t use your personal information for anything unrelated to these purposes without your consent.

4. Marketing emails

We only send marketing emails if you’ve signed up for them, for example through a sign-up form, the Rub Finder Quiz or the tick box at checkout (it’s never ticked for you). Every email has an unsubscribe link, and you can unsubscribe at any time. You can also email us and we’ll remove you.

5. Who we share it with

We only share your information with the businesses that help us run the shop, and only what they need:

Payments: WooPayments and Stripe.
Order packing and delivery: the person who packs and posts our orders, and Australia Post.
Email: MailerLite, which sends our emails and stores our subscriber list.
Social media messages: ManyChat, Instagram and Facebook (Meta).
Website hosting: GoDaddy.
Analytics: tools that tell us how our website is used, such as Google Analytics.
Accounting: our accounting software, for tax records.
Authorities: government or law enforcement bodies, only when the law requires it.

We never sell or rent your personal information.

6. Information stored overseas

Some of the services we use store information outside Australia, mainly in the United States and Europe. These include MailerLite, WooPayments, Stripe, ManyChat, Meta, Google and our website host. We choose established providers that protect personal information to a standard similar to the Australian Privacy Principles.

7. Keeping it secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access, change or disclosure. These include:

SSL encryption across our website.
Card payments handled by WooPayments and Stripe, which meet the PCI-DSS security standard.
Strong passwords and limited access to our systems.
Regular software and security updates.

No website or online service can be completely secure, but we work to keep your information as safe as we reasonably can.

8. Cookies

Our website uses cookies and similar technologies to:

Make the site work, such as keeping items in your cart.
Understand how visitors use the site.
Improve the site.
Measure our marketing and advertising.

You can block or delete cookies in your browser settings, but parts of the site, such as the cart and checkout, may not work properly without them.

9. How long we keep it

Order and payment records: at least 5 years, as Australian tax law requires.
Email list details: until you unsubscribe. We also remove subscribers who haven’t opened our emails for a long time.
Messages and support requests: for as long as we need them to help you and keep accurate records.

When we no longer need your information, we delete it or make it anonymous.

10. Seeing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Email us at rubs@outbacksmokeandfire.com. We’ll respond within 30 days.

11. Data breaches

If we become aware of a data breach that is likely to cause serious harm, we will act quickly to contain it. Where the Notifiable Data Breaches scheme applies, we will tell the people affected and the Office of the Australian Information Commissioner (OAIC), along with what they can do to protect themselves.

12. Complaints

If you have a concern about how we’ve handled your personal information, please email us first and we’ll do our best to fix it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

13. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.

14. Contact us

Outback Smoke & Fire
Email: rubs@outbacksmokeandfire.com
Post: PO Box 725, Cannonvale QLD 4802, Australia