Refund Policy

Overview

At Outback Smoke & Fire we take pride in crafting small batch Australian BBQ rubs with intent, quality and consistency.
If you are not satisfied with your purchase we are here to help.

Refunds

Due to the perishable nature of our food products we do not accept returns for change of mind.

If your item arrives damaged, incorrect or faulty please contact us at
rubs@outbacksmokeandfire.com.au within 7 days of delivery.
We may request a photo so we can assess the issue quickly.

Once approved your refund will be processed back to your original payment method.
Refund times vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your bank or payment provider as processing times vary
• If you have done all of this and still have not received it email us at
  rubs@outbacksmokeandfire.com.au

Sale Items

Only regular priced items may be refunded. Sale items are final and cannot be refunded unless damaged or faulty.

Exchanges

We replace items only if they are defective, damaged or incorrect.
If you need an exchange email us at
rubs@outbacksmokeandfire.com.au.

Gifts

If the item was marked as a gift at checkout and shipped directly to you, you may receive a gift credit for the value of your return.
If the gift giver had the order sent to themselves we will send the refund to them.

Shipping Returns

To return a product please email us first at
rubs@outbacksmokeandfire.com.au
so we can provide the correct return instructions.

You are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service.